Terms of Service

Last updated: 14 May 2026

These terms govern your use of the MassAI website. MassAI is a brand operated by Auto-Moto Office SRL (CUI 35951149), with registered office at sat Vestem no. 215, Sibiu county, Romania. These terms do not govern any paid engagement — that is covered by a separate written agreement.

1. Website use

This website is provided for information about MassAI services and for submitting service inquiries. You agree not to misuse the website, disrupt its operation, attempt unauthorised access, or submit unlawful, misleading, or harmful content.

2. No automatic service commitment

Submitting a form or contacting MassAI does not create a binding service agreement. Any commercial engagement begins only after an explicit written agreement between the parties, which defines scope, deliverables, pricing, support terms, and data processing arrangements.

3. Service descriptions and pricing

MassAI aims to keep service descriptions and pricing on this website accurate, but website content may evolve as the offering is refined. Package prices, setup fees, support response times, and specific deliverables shown on the website are indicative. Final commercial terms are confirmed in a written proposal or contract.

4. Pilot terms

Where a pilot includes a satisfaction or money-back arrangement, the exact conditions, eligible amount, and exclusions are defined in the written pilot agreement, not by the website alone.

5. Third-party services

The website relies on third-party tools for forms, hosting, CDN, fonts, and communication. Their availability and policies may affect the website experience. MassAI is not responsible for outages or changes in third-party services.

MassAI's operational services (AI agents delivered to the client) rely on third-party AI providers (OpenAI, Anthropic, Mistral, and other equivalent vendors), whose terms of use, pricing, and availability may change independently of MassAI. On material changes: we notify the client with reasonable notice; significant cost increases may be passed through to the client with a clear breakdown, or addressed by migrating to an alternative provider. MassAI is not liable for outages, ToS changes, or pricing changes unilaterally imposed by third-party vendors.

6. Intellectual property

Unless otherwise stated, website text, branding, visuals, and materials belong to MassAI / Auto-Moto Office SRL and may not be copied, reused, or redistributed without prior written permission.

7. Limitation of liability

Website content is provided on an “as-is” basis for general information. MassAI is not liable for decisions made solely on the basis of public website content without a signed engagement, nor for indirect or consequential losses arising from website use.

8. AI agent output and client decisions

MassAI agents produce recommendations, reports, analyses and operational actions intended to support the client's activity. This output is decision support, NOT a replacement for human judgment or business responsibility. The client at all times remains the owner of and responsible for decisions made on the basis of agent output, including commercial, financial, legal or personnel decisions. MassAI is not liable for the consequences of such decisions. Human review, escalation and control mechanisms are integral to the service architecture precisely to enable this oversight; their use is the client's responsibility.

9. Governing law

These terms are governed by the laws of Romania and the applicable laws of the European Union. Any dispute relating to the website will be subject to the competent courts in Romania, without prejudice to mandatory consumer protection rules.

10. Changes to these terms

We may update these terms as the service evolves. The “last updated” date above reflects the current version.

11. Contact

For questions about these terms, contact contact@massai.ro.

Auto-Moto Office SRL · CUI 35951149 · sat Vestem no. 215, Sibiu county, Romania

This is a clear, good-faith baseline for a website. Commercial engagement terms, the Data Processing Agreement, and the pilot/money-back conditions should be set out in proper contracts and, ideally, reviewed by a qualified lawyer before scaling client onboarding.